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Frequently Asked Questions (FAQs)

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These Frequently Asked Questions and Common Issues are grouped by category to help make finding them easier.  There are two major divisions, each with multiple categories. 

 

TIPS:        1) You can press Ctrl+F to search for a word or phrase on this page.

       2) Use the Back button at the top to navigate backwards.

 

1) Question Categories for: Using Time Logger on your PC/Network

 

How to Purchase and Register your copy of Time Logger

 

I lost my Registration Code.  How do I go about getting it back?

 

Setup, Install, Configure

Installation, Versions & Maintenance Releases

Getting Started

Configuration and Setup

Multi-User/Network Installation, Setup and Security

 

Daily Usage

Managing Time Records/Expenses

Descriptors (Person, Client Name, Project, Subproject, Activity, Other, Rate, Internal Rate, Tax Rate, Mileage Rate)

Invoicing, Invoice Templates & Account Receivable (Payments)

Reporting - Time Reports

 

Vista, Backups,  Copying, Advanced & Contact Us

Windows Vista Issues

Backing Up and Restoring

Copying and Moving

Advanced Topics for "Power Users"

Customer Support - Sending Files

 

2) Question Categories for: Using Time Logger on your Palm/HotSyncing

Using the Palm Interface

HotSyncing

 


1) Using Time Logger on your PC/Network


 

I lost my Registration Code.  How do I go about getting it back?

If you purchased between October 12, 2006 and Today:

1.First click here to log in at our website (Use the Forgot Password Link if you need to)
2.Then click the Contact Us link
3.Then send an email using the online form requesting your registration information.

[By logging in, our system will notify us that you are a registered user and we will send your registration information as soon as we can.]

If you purchased before October 12, 2006, please visit our Contact Us web page and click on the Technical Support email address below the Message box and use your own email system (Outlook, Thunderbird, Gmail, etc.) to send as much of the following information as you can about the person and company that originally purchased Responsive Time Logger.

Please send the information you know for the original purchaser:

Full Name
Email Address
Company Name
Phone Number
Address, City, State, Zip
Number of User Licenses
Approximate Date of Purchase

NOTE: If you have a multi-user license, we will also include your Company Code and License Number.

 

Installation, Versions & Maintenance Releases

 

Getting Started

 

Configuration and Setup

 

Multi-User/Network Installation, Setup and Security

 

Managing Time Records/Expenses

 

Descriptors and Linking (Person, Client Name, Project, Subproject, Activity, Other, Rate, Internal Rate, Tax Rate, Mileage Rate)

 

Invoicing, Invoice Templates and Accounts Receivable (Payments)

 

Reporting - Time Reports

 

Windows Vista Issues

 

Backing Up, Restoring, Copying and Moving

 

Advanced Topics for "Power Users"

 

Customer Support - Sending Files

 

 


2) Using Time Logger on the Palm/HotSyncing


 

Using the Palm Interface

 

HotSyncing

 

 


THE LIST OF CATEGORIES AND QUESTIONS ARE ABOVE.

 

QUESTIONS AND ANSWERS ARE BELOW. 


 


Installation, Versions & Maintenance Releases


How do I install (or re-install) Time Logger to my PC?

1.Visit our website to download the latest version by clicking here, or find your original setuptimelogger.exe file you already downloaded.
2.Either select to Run the downloaded .exe file, or download and run it (open it) from wherever you saved it on your hard drive.
3.Follow the Setup directions.

NOTE: Most users can select the default options during Setup.

 

Is it safe to re-install Time Logger?  Do I have to uninstall it first?

Yes.  Time Logger never deletes or overwrites any of your data or settings and it does not need to be uninstalled first.

 

NOTE: Time Logger will re-install itself (the next time you run setuptimelogger.exe) to the same folder by default.  Thus, you will continue to use all of your original data and settings.  If you accidentally change the folder when you re-install, then uninstall it and re-install it to the correct folder. 

 

How can I tell where Time Logger is installed and what time records database file and other files I'm using?

Start Time Logger and select: Advanced/Diagnostics.  The top set of lines show you where your files are located and what they are as illustrated here.

 

How can I tell what version of Time Logger I have?

Start Time Logger and select: Help/About Time Logger

 

Are the maintenance releases free and do I need to get the latest one?

Maintenance releases are free within the same major version, such as version 4.  However, if you own version 3, you would need to purchase an upgrade to use a version 4 release.

 

We suggest that you use the latest version, but it is not required.  If you encounter a defect or serious problem, please consult our Troubleshooting section here in Help.  If you cannot find the issue, chances are good that upgrading to the latest version will fix your problem.

 

I want to move or copy Time Logger to a new computer -- what's the best way?

See: Copying Time Logger to a New Machine

 

Can I legally install two copies of Time Logger for my own use on my Laptop and Desktop?

Yes.  See this FAQ on how to set up the second computer.  See: Synchronizing Databases for managing your two time records databases.

 

 


Getting Started


What are 3 very important things to know about using Time Logger?

See: IMPORTANT: 3 Things You Really Should Know

 

For Time Logger on my PC, where can I get a good overview of how to use it?

Check out one or more of these:

 

Start Time Logger and take the Quick-Start Guided Tour (it either starts by default or select Help/Quick-Start Guided Tour).
Step through or just quickly read the Time Logger Tutorial
Watch an introductory video on our website: Introduction to Time Logger
See the Help topic: How Does Time Logger Work?
Note that reference for every single menu option is here: Reference by Menu Options

 

For Time Logger on my Palm OS handheld, where can I get a good overview of how to use it?

The Time Logger Palm Interface is quick and easy to use and contains all of the features necessary to record your time and expenses and add new descriptors (clients, projects, subprojects, etc.) while you are away from your PC.  Back at your PC, you HotSync to put your time records onto your PC and use the PC version to manage your invoicing, reporting and other more robust operations. 

 

Check out one or more of these:

 

Visit our website to see screen shots of the Time Logger Palm Interface 
See the Help topic: Using the Palm Interface

 

What data should I enter and what settings should I adjust to get started?

See: Overview of Setup Steps

 


Configuration and Setup


How can I skip the Login Window that asks for my name each time I start Time Logger?

See: The Login Window - Automatically Log In When You Start Time Logger

 

I just want to enter the amount of time, not all those dates and times.  How do I set up Duration Only mode?

See: Global Options Window/General Tab - Duration Only Mode

 

I bill in increments of 15 minutes.  How do I set the Duration Increment?

See: Global Options Window/General Tab - Duration Increment

 

The minimum amount for my time records is  30 minutes.  How do I set  the Minimum Duration?

See: Global Options Window/General Tab - Minimum Duration

 

How do I allow Overlapping Time Records?

See: Global Options Window/Safety Tab - Allow Overlapping Time Records

 

How do I save all of my settings (Environment) and layout so I can return to my default view?

See: Saving your Settings In Environments

 

Help! I can't find my time records!  Where is my time records database file?

See: Cannot find time records

 

I don't like the terms Project, Subproject, Other, etc.  How do I change the terms and labels?

See: Global Options Window/Terminology Tab

 

How do I make the Description required or optional or receive a warning if it is empty?

See: Global Options Window/Safety Tab

 

How do I change my own password?

See: Using Passwords

 

 


Multi-User/Network Installation and Setup


How do I install Time Logger on my network?

See our website: Network Installation Instructions

 

For successfully setting up and managing Time Logger on a multi-user network, we suggest that view the bullet points below and read the Help   sections they reference.  This knowledge will enable you to successfully configure Time Logger to meet your company's needs.

 

Become familiar with all of the Global Option settings
Read about Using Passwords
Understand Working with Descriptors (see the IMPORTANT notes)
Read the rest of the FAQ's in this section
Read the Configuration and Setup FAQ's section for additional setup considerations

 

How do I install Time Logger for a new user on our Network?

Check back at our website (see our website: Network Installation Instructions) and remember if you set up Time Logger on your network with Option #1 (store the data on the server and run the application from the server) or Option #2 (store the data on the server and install and run the application locally on each client workstation). 

 

NOTE 1: After you complete the steps below, you may need to log into Time Logger with the Administrator password and assign a password to this user.  See: Using Passwords.

 

NOTE 2: If you are licensed for 10 users (for example), when the 11th user opens the company's time records database file, the Site License Discrepancy window will appear.  This is where you can enter your new Company Code and License Number if you just increased your number of user licenses.  See:  How to Register your copy of Time Logger for more details. Or, this may indicate that you need to purchase additional user licenses.  See: How to Purchase.

 

For Option #1: Sitting at the user's computer with that user having Administrator rights, open Windows Explorer and navigate to the folder on the server where Time Logger is installed and run the program file setupuser.exe.  (If you don't have that file in the folder where Time Logger is installed, download it here.)  When you run setupuser.exe, follow the directions and enter the new user's name that they will log into Time Logger with (this will also be the Person name that is used to record time) and select the settings that indicate you are using Option #1.  After the installation is complete, the user will have an icon on their desktop and/or a new entry in their Start/Programs menu.  You may reduce the user's rights to lower than Administrator if you wish.  Then test Time Logger to verify that the user has enough rights to add and delete time records.  If you get errors, chances are that the user does not have enough rights to the folder on the server where Time Logger is installed and you should increase their rights.

 

For Option #2: Sitting at the user's computer with that user having Administrator rights, run setuptimelogger.exe (download here).  Follow the default installation options,  unless you need to change them and remember the folder on the local computer where Time Logger is installed.  Then, open Windows Explorer and navigate to the folder on the server where Time Logger is installed and run the program file setupuser.exe.  (If you don't have that file in the folder where Time Logger is installed, download it here.)  When you run setupuser.exe, follow the directions and enter the new user's name that they will log into Time Logger with (this will also be the Person name that is used to record time) and select the settings that indicate you are using Option #2 (run Time Logger locally) and specify the folder where Time Logger is installed.  After the installation is complete, the user will have an icon on their desktop and/or a new entry in their Start/Programs menu.  You may reduce the user's rights to lower than Administrator if you wish.  Then test Time Logger to verify that the user has enough rights to add and delete time records.  If you get errors, chances are that the user does not have enough rights to the folder on the server where Time Logger is installed and you should increase their rights.

 

NOTE: If you get the screen indicating that you need more user licenses, you can either remove some of your users or purchase a larger set of user licenses.  Please click below.  (Note that you will receive credit for the cost of the user licenses that you already own.)

 

Add More User Licenses

 

 

How do I add, delete and change usernames on my multi-user installation of Time Logger?

 

Below are details on how to manage users (add, delete and change user names) in Time Logger.

 

Add a New Username

 

If Time Logger is not installed on their computer, follow the installation instructions and then have the user log in to Time Logger and open your company's time records database.  This will automatically add their name to A) the list of users on the Login Window and B) the Person Descriptor list.  If you use passwords, then log in with the Administrator password and assign the user a password, too (Password Security/For Current Database/Assign User Passwords).

 

If Time Logger is already installed on their computer, then first check to see if you have any Responsive Time Logger desktop shortcuts or Start Menu shortcuts that belong to an old user.  If you do, either remove them and then, follow the installation instructions but skip running setuptimelogger.exe and just run setupuser.exe from the folder on the server where Time Logger is installed.  Then, have the user log in to Time Logger.  This will automatically add their name to A) the list of users on the Login Window and B) the Person Descriptor list.  If you use passwords, then log in with the Administrator password and assign the user a password, too (Password Security/For Current Database/Assign User Passwords).

 

NOTE: If you get the screen indicating that you need more user licenses, you can either remove some of your users or purchase a larger set of user licenses.  Please click: Add More User Licenses.  (Note that you will receive credit for the cost of the user licenses that you already own.)

 

Delete a Username

 

       The username for the person you are deleting is in up to 5 places:

 

1.The list of users on the Login Window
2.The Person Descriptor List
3.In the Person Descriptor on existing Time Records
4.The Assign User Passwords window (if your users have passwords)
5.One or more shortcuts on their workstation

 

1. The list of users on the Login Window: The only place that you have to delete the username to effectively reduce the number of registered Time Logger users is on the list of users for the Login Window which is here: Global Options Window/Other Tab.  Note that this does not delete the username any other place.

 

2. The Person Descriptor List: Next, consider whether or not you want to be able to easily select the old username on the Person Descriptor list, particularly when using the Filter.  If you delete the username from the Person Descriptor list, you cannot select it from the list, but note that you can type a username that is not in the list into the "Compare To" field for the Filter Window.  Having old deleted user in the Person Descriptor list can be handy for filtering, but might confuse others. Removing the username from the Person Descriptor list is optional.

 

IMPORTANT: Note that deleted Descriptors might be re-added, depending upon how you have Time Logger set up. See this FAQ entry on this topic.

 

3. In the Person Descriptor on existing Time Records: Most companies will want to leave the old username on the existing time records and retain the old time records that were created by that user.  Please note that deleting the username anywhere else in time logger has no effect on the existing time records created by that username (and having Person = the deleted username).

 

4. The Assign User Passwords window (if your users have passwords):  To reduce confusion, it is recommended but not required that you delete the username here: Password Security/For Current Database/Assign User Passwords

 

5. One or more shortcuts on their workstation: If your company re-uses or shares workstations and a Time Logger user is deleted, be sure to also delete any of their shortcuts on the Start Programs menu and their Desktop.  If you perform step #1 above, but later someone uses a shortcut to start Time Logger with the deleted username in it, Time Logger will automatically add a new user to your network installation, which could be an issue, particularly if puts you above the number of user licenses you own.

 

 

Change a username

 

The username for the person you are changing is in up to five places:

 

1.The list of users on the Login Window
2.The Person Descriptor List
3.In the Person Descriptor on existing Time Records
4.The Assign User Passwords window (if your users have passwords)
5.One or more shortcuts on their workstation

 

1. The list of users on the Login Window: Go here: Global Options Window/Other Tab and delete the old spelling of the username and add the correct new one.  Note that this does not change the username any other place.

 

2. The Person Descriptor List: Next, go to: Records/Edit Record Descriptors and delete the old Person Descriptor for that user and add the new one.

 

IMPORTANT: Note that the old version of that Person Descriptor might be re-added, depending upon how you have Time Logger set up. See this FAQ entry on this topic, unless you perform the steps in #3 below.

 

3. In the Person Descriptor on existing Time Records: Next, start Time Logger, log in using an Administrator password (if you use one) and open your company's time records database and create a Filter with one row for the old spelling of the username:

 

Person = ????? end

 

Then, select  Edit/Modify All Filtered Records and set the "Field to Change" to Person and the "New Text" to the new spelling of the username and click OK.

 

At this point, all of the time records in your database should have the new username.

 

4. The Assign User Passwords window (if your users have passwords):  Go here: Password Security/For Current Database/Assign User Passwords and delete the old username for that user and add the new one with a new password.

 

5. One or more shortcuts on their workstation: Logged in as an Administrator at their workstation, find their shortcuts on the Start Programs menu and their Desktop.  Perform these steps for each. 

 

1.Right-click and select Properties.
2.On the Target tab, scroll to the right of the "Target" field and change the /User "??????" to the correct new spelling of the username.
3.Click OK to save the shortcut.
4.Test that the user can log in and the new username is correctly used.

 

I've got one or more users who work remotely.  How do I manage their time records?

See: Maintaining Multiple Copies of a Database

 

How do I prevent users from opening the wrong time records database file?

See: Global Options Window/Safety Tab "Restrict all users to one Time Records database file shown below:"

 

WARNING: If you use File/New to open a new database and give it a filename of an existing database, the system will warn you that you are about to replace the file and ask you to confirm with Yes or No. If you select Yes, you will permanently delete the entire existing database and all of it's data will be lost. To effectively disable the File/New option for users, use the "Restrict All Users to one Time Records database file shown below" option on the Global Options Window/Safety Tab.

 

Can I password protect the descriptors and/or Global Options so that only certain people can modify them?

See: Using Passwords and Password Security/For Global Options/Turn Password Security On/Off

 

My users see everyone's time records.  How do I assign user passwords so they only see their own time records?

See: Using Passwords and Password Security/For Current Database/Assign User Passwords

 

My time records database file is growing really large and slow.  How do I Compact and Repair it?

See: Compact/Repair Databases.  Also, consider archiving old time records.  See: Archiving Old Records

 

How do I set the Global Options password?

See: Using Passwords

 

How do I set the Administrator password?

See: Using Passwords

 

How do I assign each Users' Password?

See: Using Passwords

 

How do I change my own password?

See: Using Passwords

 

 


Managing Time Records/Expenses


Time Logger won't let me record my time because of Overlapping Time Records.  What can I do?

See: Global Options Window/Safety Tab "Allow overlapping Time Records"

 

What are some shortcuts I can use for recording my time?

See: Shortcuts for Switching Tasks and Shortcuts for Specifying Time

 

How do I enter expenses?

See: Recording Expenses

 

How do I sort or change the order of my time records?

See: Sorting Time Records

 

How do I find out how much my clients owe me?

See: Using Accounts Receivable

 

How do I import/export my time records?

See: Sharing Data with Other Programs

 

How can I manage (synchronize) my time records on my Desktop and my Laptop or between two databases?

See: Synchronizing Databases

 

Where is my time records database file?

See: Diagnostics Window

 

 


Descriptors and Linking (Person, Client Name, Project, Subproject, Activity, Other, Rate, Internal Rate, Tax Rate, Mileage Rate)


What are Descriptors and how do I add, change (edit) and delete them in Time Logger?

See: Working with Descriptors.

 

I changed a Descriptor (such as: Project "ACB" to "ABC"). How do I change all the Time Records with the old Descriptor value?

See the section Change (Edit) a Descriptor Value in Working with Descriptors.

 

How can I Link Descriptors so that when one is selected, it automatically selects or limits others?

See: Linking Descriptors

 

I've linked a rate to a particular client, but when I select that client, the linked rate doesn't automatically appear in the rate box.

You probably have unlinked rates.  See Graphical View of Descriptors and read the notes on the screen print.  Also understand how linking works here: Linking Descriptors.

 

I've linked all of my descriptors, but unlinked descriptors keep appearing.  Why is this happening?

See: Working with Descriptors.   Read the second Important Note.  Also see Graphical View of Descriptors and read the notes on the screen print.  Also understand how linking works here: Linking Descriptors.

 

How do I import/export or display my Descriptors?

See: Sharing Data with Other Programs.  Note that you can open your exported Descriptors in Excel to sort them and print them and make special Descriptor reports.

 

How can I share my Descriptors with others, or put them on other computers?

You can copy and move the descript.mdb file, which contains all of your Descriptors.  See Diagnostics Window to learn where that file is located.  You can send it to someone else, or copy it to a new computer.  Be sure to make a backup copy of the current descript.mdb before you replace it with a new one. 

 

TIP: If you email a descript.mdb file, you might need to rename it to descript.jpg and instruct the receive to rename it back to descript.mdb because many Anti-Spam programs will block or remove .mdb type files.

 

Or, you can use the Export/Import facilities to share Descriptors.  See: Sharing Data with Other Programs

 

I don't like the terms Project, Subproject, Other, etc.  How do I change the terms?

See: Global Options Window/Terminology Tab

 

I can't get my linked Descriptors to work.  How do I get rid of unlinked Descriptors?

See Graphical View of Descriptors and read the notes on the screen print.  Also understand how linking works here: Linking Descriptors.

 

I deleted a Descriptor but it keeps coming back!  Why?

See: Working with Descriptors.  Read the second Important Note.

 

 


Invoicing, Invoice Templates and Accounts Receivable (Payments)


Where can I find an overview of how Invoicing, Posting and Accounts Receivable works?

See: Creating Invoices

 

Or, watch the video: Introduction to Invoicing on our website.

 

Or, check out the tutorial: Tutorial Step 7: Generating an Invoice

 

How do I delete an Invoice once I've posted it?

See: Deleting an Invoice After Posting

 

My invoice has a mistake on it.  How do I re-issue it?

You have two options. 

 

A) If your mistake is not in the billing amount, you might be able to just edit the generated invoice file "InvoiceNumber??.rtf" where ?? is the invoice number and re-send the modified version.  You might also want to modify the Invoice Template.

 

B) If you need to adjust the amount of time and/or billing rate, then you should delete the invoice and then re-generate it (deleting an invoice does not delete or change the time records). To re-generate it, set a Filter for that time (see: Automatic Invoice Filter - note that you may need to add a Start Date range to your  Filter to get the right time records to appear) and select Invoice/View Invoice.  Then send the invoice to the client and select Invoice/Post Invoice.

 

NOTE: When re-issuing an invoice, be very careful about changing the Next Invoice Number so that you don't accidentally overwrite existing invoices with new ones.

 

How do I modify the next invoice number?

See: Global Options Window/Other Tab and the Next Invoice Number field.

 

I want to include detailed information (such as descriptions) on my invoice -- how do I do that?

See: Modifying the Invoice Template to get a good understanding of the Invoice Template and Invoice Template Fields to see the choice of Invoice Template Fields (%fields) available.

 

Sometimes my fees seem to be rounded or off by a few cents or more.  What's going on?

See: Rounding: Following Industry Standards

 

How do I find out how much my clients owe me?

See: Using Accounts Receivable or Accounts Receivable Window or Aging Window.  You're looking for the "Aging Report"

 

My invoice shows a balance due but my client paid me.  Where do I record Payments from my clients?

See:  Using Accounts Receivable or Accounts Receivable Window.  You need to record your Payment(s) on the Accounts Receivable window.

 

Can I record retainers and pre-payments in Time Logger?

Yes.  Record them as Payments when you receive them.  See  Using Accounts Receivable or Accounts Receivable Window

 

What are all of the %fields and special information that I can put on an Invoice Template?

See: Invoice Template Fields for the exact list.  See: Modifying the Invoice Template for more directions.

 

I need some example Invoice Templates I can play with.  Where are they?

See: Modifying the Invoice Template - Sample Invoice Templates

 

Is there a way to Invoice Multiple Clients, except do it by a Project basis or some special Filter?

See Customizing the Default Filter here: Invoice Multiple Clients Window

 

 


Reporting - Time Reports


I want to email Time Reports to clients.  How do I do that?

You can either purchase or use one of the free PDF writers.  Just search the Internet for "free pdf printer" or "pdf printer" and you will see a number of options.  Many are available for purchase.  Some of the free ones come with advertising until you purchase them, and one is opensource and completely free.

 

Once you have installed that software, you can print your Time Reports and select the "PDF Printer" instead of your regular printer.  The system will then prompt you for a file name and then the Time Report will be saved to a PDF file that you can email to your client.

 

How do I go about creating a Time Report?  One that has Subtotals, Summary and or a Detail of each time record?

See: Creating Reports

 

How do I find out how much my clients owe me?

See: Using Accounts Receivable or Accounts Receivable Window or Aging Window.  You're looking for the "Aging Report"

 

I don't like the terms Project, Subproject, Other, etc.  How do I change the terms?

See: Global Options Window/Terminology Tab

 

How do I change the labels, headers and other terms that appear on a Time Report?

See: Global Options Window/Terminology Tab - the labels such as "Page", "hours", "min", etc. are here, too.

 

 


Windows Vista Issues


I tried to view a report, summary or invoice and my word processor said it could not find or open the file and I'm using Windows Vista.  Help!

See: Windows Vista: Cannot open invoices or reports

 

I can't get my Palm to HotSync my time records and I'm using Windows Vista.  Help!

See:

 

I can't get my Palm to show the new Terms or Descriptor labels that I've set up and I'm using Windows Vista.  Help!

See: Windows Vista & Palm: Cannot see new terms on my handheld

 

My Palm says I'm using the Demo version but I have my Registration Code and I'm using Windows Vista.  Help!

See: Windows Vista & Palm: In Demo mode but PC is Registered

 

Time Logger's Macros do not run under Windows Vista.

See: Move Time Logger on a Vista Computer

 


Backing Up, Restoring, Copying and Moving


How do I ensure all of my information for Time Logger is backed up?

See: Backing up Your Data

 

How do I restore my time records from a backup?

See:  Backing up Your Data

 

How do I change the location where my time records database file is backed up?

See: Backing up Your Data

 

I want to move or copy Time Logger to a new computer -- what's the best way?

See:  Copy/Move Time Logger to a New Computer

 

 


Advanced Topics for "Power Users"


Automatically combine stopwatch records (multiple time records for same task into one)

See: Combine Time Records for Same Task Automatically

 

Compact/Repair databases

See: Compact/Repair Databases

 

Databases - Time Logger's four primary databases explained

See: Time Logger's Databases

 

Global Settings file (timelog.ini) - viewing and editing

See: View/Global Settings File

 

Macros - write Visual Basic Macros for Time Logger functions

See: Working With Macros

 

Macros - do not function under Windows Vista

See: Move Time Logger on a Vista Computer

 

MDAC files - resolving rare and obscure errors by fixing MDAC file inconsistencies.

See: MDAC Files

 

Multiple Stopwatches - run up to 4 Stopwatch windows

See: Stopwatch 2, 3, 4

 

SQL - write your own Structured Query Language for the Main Window

See: SQL Command and Database Editor

 

Recover the list of Clients, Users and Descriptors from existing time records

See: Synchronize Clients/Users/Descriptors

 

User's Settings file (Settings for ????.ini) - viewing and editing

See: View/User Settings File

 

View/Edit database data directly using SQL

See: Database Editor

 

 


Customer Support - Sending Files


How can I tell where Time Logger is installed and what time records database file and other files I'm using?

See: Diagnostics Window

 

I'm having trouble.  What information should I send to technical support?

 

First, see: Contact Us to know where to send the email.  Then pick the best option below.

 

Did you get an error message?

Please copy and paste (or transcribe) or include a screen print of the error message in an email.  Also include a description of what you did leading up to the error.

 

Are you having trouble using a feature?

Please email us and describe what you are trying to do.

 

Did you lose your Registration Code and information?

Please email us as much of this information as you know about the original purchaser: Email address, Full Name, Address, Phone Number, Date of purchase, number of users.  We'll look up your information and send you your registration information.

 

Are you having trouble finding time records or files?

Please send us a copy of your Advanced/Diagnostics output and describe what it is you are looking for and if you got any errors, be sure to include them, too.  See: How do I send you the Diagnostics Report? and the question above "Did you get an error message?".

 

Are you having HotSync issues?

Please send us a description of the problem and your HotSync log files and any error messages you received.  See: How do I find and then send you my HotSync log files? and the question above "Did you get an error message?".

 

How do I securely send my files to technical support?

Here's how you can securely send your file to Responsive Software:

 

First Contact Us to get the username and password and then visit this website:

 

https://secure.responsivesoftware.com/upload/

 

A window pops up and asks for the username and password (please Contact Us, we'll be happy to give it to you.)

 

After successfully entering the username and password, you'll see a link that looks like this:

 

1) Upload a file

 

Click on "Upload a file".

 

Next, another web page will open with directions on it.  Follow the directions to complete the upload.

 

NOTE: The system will automatically send an email to us at Responsive Software each time a file is uploaded. 

 

How do I send you the Diagnostics Report?

1) Start Time Logger

 

2) Select Advanced->Diagnostics

 

3) Select and Copy all of the text.

 

4) Start an email to technical support (see: Contact Us)

 

5) Type a description of the problem

 

6) Paste the Advanced->Diagnostics text into the body of the email and send the email.

 

 


Using the Palm Interface


How do I install (or re-install) the Time Logger Palm Interface?

See: Installing (or Re-Installing) the Palm Interface

 

I got a new Palm device.  How do I begin using the new device with Time Logger?

See: Install Time Logger to a New Palm Handheld

 

Can I reset the stopwatch on the Palm?

Yes.  Tap the Palm Options icon and choose {Stopwatch->Reset}.

 

I've got too many time records on my Palm.  How do I use Purging to purge time records on the Palm?

See: Purging Time Records

 

I can't get my Palm to show the new Terms or Descriptor labels that I've set up and I'm using Windows Vista.  Help!

See: Windows Vista & Palm: Cannot see new terms on my handheld

 

My Palm says it's using the Demo version but I have my Registration Code and I'm using Windows Vista.  Help!

See: Windows Vista & Palm: In Demo mode but PC is Registered

 

How do I manually backup my time records from my Palm handheld to my PC?

See: Backing Up your Palm Time Records Manually

 

Time Logger is no longer (or not) in the list of HotSync Conduits - I can't HotSync with Time Logger!

The best thing to do is to first try re-installing the Palm Interface for Time Logger.  If this does not fix the issue, then the next thing to do is to re-install the Palm software on the PC.  See: Time Logger Conduit is Missing - Can't HotSync

 


HotSyncing


When I HotSync I can't find my time records on my PC and I there is no error in the HotSync log file.  How do I fix this?

See: Where Did Those HotSync Records Go?

 

When I HotSync I get an error in the log file about time records and/or descriptors not being in sync.  How do I fix this?

See: After HotSync databases are not identical

 

I can't get my Palm to HotSync my time records and I'm using Windows Vista.  Help!

The HotSync runs, but you don't see your time records.

See: Windows Vista & Palm: Cannot get my time records to HotSync

 

Time Logger is no longer (or not) in the list of HotSync Conduits - I can't HotSync with Time Logger!

The best thing to do is to first try re-installing the Palm Interface for Time Logger.  If this does not fix the issue, then the next thing to do is to re-install the Palm software on the PC.  See: Time Logger Conduit is Missing - Can't HotSync

 

How do you set up HotSyncing in a multi-user environment?

See: HotSyncing in a Multi-User Setting

 

How do I find my Conduit/HotSync settings?

See: Setting HotSync Actions

 

How do I find and then send you my HotSync log files?

Please follow these steps:

1.Right-click the HotSync manager icon (on the system tray on the bottom right of your desktop) and select View Log. 
2.When the log appears, select and copy beginning at the top.  Select and copy either the whole log file, or the most recent entries that contain the issue. 
3.Then open an email to our Technical Support (see: Contact Us) and paste the log file into the body of the email.  Please also include as much information as you can, such  as a description of the problem, what actions you took before the problem occurred, what actions you took to resolve the problem and the text from any  other errors.

 

How do I change the time records database file and/or descriptor database that I HotSync to?

See: Configuration Window -- Time Record Files Tab and/or Configuration Window -- Descriptor Files Tab